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Refurbishment Can Be Part of Our E-Waste Solution

CUSTOMER CASE STUDY

THE CHALLENGE

Electronic waste or e-waste is a good example of a problem that
doesn’t have a simple solution. On the one hand, we generate too
much e-waste, while on the other, companies are keen to replace
existing models with newer, more efficient products.
In this situation, compromise can provide the most sustainable
outcome.

THE PROJECT

We recently had a customer who contacted us about the refurbishment of tracking units for the insurance industry.

The unit typically works on a twelve-month cycle in line with insurance policies. Refurbishing the product and futureproofing it by making it capable of software upgrades, allowed the customer to refresh the units and send them out for another year of active use.

The alternative to this would be to retire the old products.

THE SOLUTION

A common-sense route must be taken to find the most sustainable outcome. By extending the equipment’s operational lifespan, we prevented the product from become obsolete, whilst upgrading them to fulfil today’s needs.

BENEFITS TO CUSTOMER

There are various cost saving models that outline the cost / value benefit to extending the lifetime of your product through the lifecycle.

  • Meeting environmental company objectives and business ethics
  • Cost saving
  • Time to market and time in market

BENEFITS TO ACTIVE EMS

We have been able to support and help our customer appreciate the benefits that refurbishment versus a total new product design bring. This was a new approach for us, but many valuable lessons were learnt. This is now a consultative service that we will offer to customers as part of our value-add. Total redesign and a new product launch would have been wasteful in many ways and for many reasons, e.g., environmental impact, the supply of new component parts, the need for new supplier relations etc.

THE HAPPY OUTCOME

Our customer is happy and we at Active EMS are happy that we can promote the environmental benefits of refurbishment versus New Product Introduction (NPI), working at the end of the production lifecycle for a change instead of at the beginning in a traditional Electronics Manufacturing Service Provider (EMS) way.